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Terms and conditions

PAYMENT

To order any items from my shop, please just click the "Add To Cart" button next to the item you want, and follow the instructions to checkout the contents of your cart.

The checkout process is handled by Paypal, a secure payment processing company. You don't need a Paypal account, but can pay with your credit or debit card and I will never see your card information, only your shipping address, email address and the details of your order.

All prices are in Pounds Sterling but you can pay with any currency you like - Paypal will do currency conversions automatically during checkout, but for approximate conversions visit http://www.xe.com/ucc/

SHIPPING

I ship 1st Class within the UK and Airmail internationally to most destinations worldwide. The total postage you will pay will be displayed in your shopping cart once you select your country & click the "update cart" button.  Please make sure your Paypal address is up to date and accurate as I cannot re-send or refund orders posted to an outdated address.

International Airmail normally takes 3-7 working days to arrive depending on your location but can take up to 4 weeks due to delays at customs, postal holidays or bad weather. If you are worried about your parcel please get in touch! Buyers are responsible for any customs charges.

REFUNDS + EXCHANGES

If you are not happy with your purchase for any reason, please contact me by e-mail within 7 days of receiving your order. Items must be returned within 10 days of receipt, and you must contact me before returning any items and obtain proof of posting. I reserve the right to refuse any returns if the condition of the goods differs from that which was sent out. All refunds will be issued via Paypal for the price of the goods only - initial postage costs are non-refundable, but in cases where goods are not as ordered or damaged I will issue an additional refund of postage costs incurred while returning the order. 

Please note that due to the nature of digital download purchases, I am unable to refund these purchases.

FURTHER INFORMATION

All of my knitted items are handmade by me, from my own original ideas and patterns. Please respect this and do not copy my work or images. I retain the copyright on my designs even after sale.

The colours in my photographs are as accurate as possible, but these may appear differently on different computer monitors.

All of my PDF patterns are original, copyrighted designs, Please do not reproduce or distribute. By buying this pattern you agree to print and use this pattern only for your personal non-commercial use and you may not sell any items produced using this pattern.

All transactions are subject to UK law.

Privacy Policy

Privacy policy

Thank you for visiting my web site. This privacy policy tells you how I use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retrospective basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
I collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by my visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
To help me understand how to make the website better for you, I use a Google Analytics tracking code on alabamawhirly.co.uk and alabamawhirly.com
This information is anonymous and does not provide me with identifiable information, but helps me ensure that the support pages answer all of the most popular questions correctly, for example.

Distribution of Information
I may share information with governmental agencies or other companies assisting me in fraud prevention or investigation. I may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Phone: +44 (0) 118 9548086

By Post: 43 Filey Road, Reading, RG1 3QG, Berkshire, UK

By Email: info (at) alabamawhirly (dot) com

I reserve the right to make changes to this policy. Any changes to this policy will be posted.

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